Frequently Asked Questions
Find answers to common questions about our podiatrist-designed footwear.
How do I find my correct size in FRANKIE4 shoes?
We recommend using our printable size guide or referring to the specific fit notes on each product page, as some styles may run small or large.
Are FRANKIE4 shoes suitable for orthotics?
Yes, many of our styles feature a removable footbed and come with our Custom Fit assembly to accommodate various orthotic profiles.
What makes FRANKIE4 footwear different from standard shoes?
Our footwear is designed by podiatrists and physiotherapists, featuring patented cushioning and arch support to improve body alignment.
How should I care for my leather shoes?
We recommend treating your leather shoes with a high-quality protector spray before the first wear and using a leather conditioner regularly.
Do you offer professional fittings?
Yes, you can visit any of our concept stores for a professional fitting by our trained stylists.
Can I change my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our support team immediately, though changes cannot be guaranteed once dispatched.